Returns & cancellation

Where to send returns and cancellation notices

Tell us by email: hello@amberandstill.co.uk. Any clear statement that you wish to cancel is enough; you do not need our approval.

Send the goods to our returns address: 5 Convent Court, Hull, HU5 2UJ, United Kingdom.

Written correspondence (not goods): Jack Jones, trading as Amber & Still, 46 Park Avenue, Barking, IG11 8QU, United Kingdom. Please send the lamp itself to Hull, not Barking.

If you change your mind

For a UK distance purchase of this lamp, you can cancel without giving a reason. Tell us within 14 days after the day you, or someone you nominate other than the carrier, receives it. For an order delivered in separate lots, the period normally runs from receipt of the last lot.

After telling us, send the goods back without undue delay and within 14 days. Any clear statement of cancellation is accepted; our optional form is not compulsory. Cancellation does not depend on our approval.

Missing mandatory cancellation information can extend the statutory cancellation period.

Handling the lamp and return postage

You may handle the lamp as you reasonably would in a shop to establish its nature, characteristics and functioning. Keeping the packaging is helpful, but unopened goods or original packaging are not a condition of your statutory cancellation right.

There is no restocking fee. A lawful deduction for diminished value may apply only for handling beyond what is necessary to check the goods, and only where the law permits it, including the required cancellation information having been supplied.

For change-of-mind returns, you arrange and pay for return postage using a carrier of your choice. We do not provide a return label or charge any fixed return or handling fee.

Cancellation refunds

We will refund without undue delay and no later than 14 days after we receive the goods back, or, if earlier, receive evidence that you sent them back. Where we have offered to collect the goods, the applicable deadline runs from being informed of your cancellation.

Refunds use the same payment method unless you expressly agree otherwise, with no refund fee. We refund the basic outbound delivery charge if one was paid; an extra cost for a more expensive delivery option need not be refunded. Lawful diminished-value deductions may apply as explained above.

Faulty, damaged or not as described

These rights are separate from change-of-mind cancellation. Goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject goods that do not meet those requirements and receive a refund.

After that, you may be entitled to repair or replacement at no cost, within a reasonable time and without significant inconvenience. If the statutory conditions are met — for example a repair or replacement fails, is impossible or is not provided appropriately — you may have a right to a price reduction or final rejection.

We cover reasonable return costs for valid faulty, damaged or not-as-described returns. Contact us about the problem so return or collection arrangements can be made. Nothing here restricts your statutory rights or requires you to claim under a manufacturer’s warranty.

Optional model cancellation form

Complete this only if you wish to cancel. You can edit the fields below and print or save the page, then email it to us or post it to the Barking correspondence address. The form does not submit or transmit anything, and is not saved when you leave this page.

Recipient: Jack Jones, trading as Amber & Still, 46 Park Avenue, Barking, IG11 8QU, United Kingdom. Cancellation email: hello@amberandstill.co.uk. Any other clear statement of cancellation is equally valid.