Contact

Customer care

For questions about the lamp, delivery, your order or a return, email hello@amberandstill.co.uk.

Customer service hours: Monday–Sunday, 8am–8pm, UK time. We usually reply within a few minutes during our customer service hours.

For an order query, include your order number and a short description of the issue. Never send card details or passwords.

Who you are buying from

Legal seller: Jack Jones, trading as Amber & Still. Business type: sole trader.

Business and correspondence address: 46 Park Avenue, Barking, IG11 8QU, United Kingdom.

Returns address for goods only: 5 Convent Court, Hull, HU5 2UJ, United Kingdom.

Company registration number: not applicable (sole trader). Not VAT-registered.

Before you get in touch

Our Delivery page explains UK delivery and tracking. Our Returns & cancellation page explains cancellation and faulty-goods rights, including an optional printable cancellation form. You do not have to use that form to cancel.